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We're Listening

File a Complaint

Tell us what went wrong and we'll make it right. Every complaint gets a tracking number and a response from our team.

How It Works

Our Process

①

Submit

Fill out the form with as much detail as possible — you'll get a ticket number immediately.

②

Review

Our team reviews every complaint and assigns it to the right department.

③

Response

We aim to respond within 2 business days with an update or resolution.

☎

Urgent?

For anything time-sensitive, call us directly.

+971 4 268 5300
Submit a Complaint

Complaint Form

Please enter your name
Enter a valid email
Please enter your phone number
Please choose a complaint type
Please choose your building
Please enter your unit number
Please choose the unit type
Choose today or a later date
Please describe your complaint
Up to 5 files, 10MB each — JPG, PNG, PDF, DOC
✓

Complaint Received

Your complaint number is . The maintenance team will visit your place soon to fix the issue.